FAQ

How does ordering work?

Our ordering process is very simple. When selecting your product, you'll upload your business card/sales literature that you want to be included in each box. Once you've placed an order, you'll receive a confirmation email with our address template for you to upload your audience addresses to.

Once we've shipped all of your boxes, you'll get another email from us with your tracking numbers for each box.


Can I track my order?

Yes, once your packages have shipped, you'll receive an email containing each boxes tracking numbers.


What is your return policy?

Once an order is placed, the purchaser has one week (seven days) to request a refund. Due to the customization of each campaign, once the materials are printed and added to the boxes, we can not give a refund.


Where do you ship to?

We currently ship only to the continental U.S.


Do I have to use your premade puns on your boxes?

No! Each product comes with its own customizable pun that you're able to change.


I have a question about my order.

Please fill out our contact us form with any inquiries.


Can I send you additional materials to be included in each box?

We do accept additional materials to be added to each box. Keep in mind, there is an additional fee since shipping rates may be affected as well as the labor that goes into adding more into each box. Another thing to keep in mind is that this will delay the shipping time/campaign launch.

For custom solutions, please contact us before placing an order so we can give you a custom quote.


How are my uploaded materials presented in each box?

Business cards are printed on our YGMA sticker paper and inserted on the inside flap of each box next to your header message, subtext, and URL/QR Code.

With sales/marketing materials, we allow for one 8.5”x11” page (front and back) to be uploaded. We then print the materials on cardstock and insert at the bottom of the box (below the stuffed animal). If you have additional materials that you want to be included, please contact us for a custom quote.

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